Are they scamming the airline? Many people are questioning Southwest Airlines’ wheelchair policy after a passenger became irate on a recent flight.
A Florida man’s social media post has gone viral after he counted more than 20 people needing wheelchair assistance to board a Southwest flight, but only three needed assistance departing from the ‘plane.
The man accused all airlines of being affected by the pre-boarding scam and received dozens of responses supporting his opinion.
Pre-boarding scam at @SouthwestAir 20 passengers board in wheelchairs and probably only 3 need one to disembark. pic.twitter.com/3WyKuSWdtt
—Paul (@trendready) June 24, 2023
@SouthwestAir. The wheelchair scam continues this morning. How can a family in “C” pension pre-board? Ask grandma to sit in a wheelchair. From now on, the whole family (5) can accompany him. pic.twitter.com/JORUPaXdMr
—Paul (@trendready) June 25, 2023
Southwest responded on Twitter, saying, “Since many disabilities are not visible, we cannot question the validity of pre-boarding requests. »
In other words, airlines rely on the integrity of passengers.
Hey Paul! Our pre-boarding policy complies with ACAA requirements and allows us to provide appropriate accommodations for everyone who travels with us. Nevertheless, we regret if you were disappointed with your experience and we appreciate your sharing your point of view. -Amanda
— Southwest Airlines (@SouthwestAir) June 25, 2023
South West Deals accessible travel assistance, including wheelchair service. The policy states that travelers “must identify themselves as requiring wheelchair assistance upon arrival at the airport, at any connecting point and upon arrival at their destination. Wheelchair assistance is available from the airport to/from the gates and between the gates for connecting flights.
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